Conflict Resolution

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Objectives

Training Content
•  Conflicts have both positive and negative effects – We train the teams to extract the good points and curb the negative ones.
•  Importance of Relationship building within and outside your teams.
•  Learning Negotiation Skills
•  Valuing Diversity and learning to use it optimally.
•  Managing Professional stress.

•  Making people understand that Conflict itself is not bad -it is an unresolved conflict that leads to problems.

•  Techniques to identify exactly why a conflict occurs and how it can be utilized for maximum benefit

•  How to balance the five things that matter.

•  Recognize the various stages of conflict and prevent them from escalation.

•  Building a feedback mechanism and accepting constructive criticism.

•  Generating HQ ( Happiness Quotent ) for organizational Growth

Training Details

• 1 Day of training
• Infrastructure required
   • Projector, A4 size sheets and Flip-Charts

Training Methodology

• 1 Day of training
• Infrastructure required
   • Projector, A4 size sheets and Flip-Charts

Ideal Participant Profiles

• People managing teams – Team Leaders and above