Communication Skill Building

Training & Development

Communication Skill Building

Day 1
  • Basic Business English – Part 1
  • » Principles of effective Communication
  • » Basic Grammar and Sentence formation techniques
  • » How to introduce yourself
  • Listening Skills
  • » Pay attention and show that you are listening.
  • » Providing feedback.
  • » Defer judgment – Not responding immediately with first thing in mind
  • » Forming responses appropriately
  • Body Language
  • » Body Language and Eye Contact
  • » Hand Shaking
  • » Business Posturing
  • » Sitting techniques
  • » Mannerisms and Dress Code
Day 2
  • Basic Business English – Part 2
  • » Reading essays – Making sense of what you read
  • » What to say, how to say and How to be heard?
  • » Talking to Americans –Understanding their accent
  • » 200 business words and sentences to know
  • Presentation Skills
  • » The Material to be presented
  • » Role of the Presenter
  • » Engaging the audience
  • E-Mail Etiquette
  • » General etiquette
  • » Sending effective messages, Form and tone of the messages, sending a response, Organizing messages, Replying to and forwarding messages
  • Telephone Etiquette
  • » Ways to make a Good First Impression.
  • » Effective Call Handling
  • » Using the Right Tone of Voice
  • » Tips for Good Telephone Etiquette
  • » Tele-conferencing skills
Training Methodology
  • Class Room Lectures
  • Indoor games